The analysis of the most modern softwares CRM and the collaboration with the largest brands of jewelry and watchmaking, have allowed us to develop a solution that interacts with any management program in use by customers, through web platforms available from every device at every moment.
Art&golD – XOX CRM is a Web-Based platform-specific profiling and management of the customers and also for the promotion of activities, news from your business and products. The luxury and high-end sectors need an exclusive and dedicated CRM, which takes into account the peculiarities and strategic and operational processes of the jewelry, that completely stand out from any other sector. Specifically, the need concerns the very high customer profiling, based on an accurate definition of the desired and chosen products, on the monitoring of all activities shared with the customer.
Our services are based on communication, commercial proposal, sales and after-sales, giving an attentive and punctual assistance through our customer care service. Our CRM offers an advanced and personalized management of customer data and a schematization based on the analysis of the purchase history and the approval ratings of the products viewed in the store or on the website. The CRM will select the items which will be proposed to the customer, dividing them into products fitting with their preferences or alternative to his profile.
At any time it will be possible to communicate with customers via eMail , Whatsapp or Social Network, while for the internal management of the company it is also possible to take advantage of chats, Tasks, Calendar and projects: all of these management are included in Art&golD – XOX CRM.